BPM AUS Refund Policy

Last updated: 21st December 2025

Thank you for shopping at mybpm.com.au.
We want you to be completely satisfied with your purchase. This Refund Policy outlines your rights and our procedures in accordance with the Australian Consumer Law (ACL).

1. Your Rights Under Australian Consumer Law

You are entitled to a refund, replacement, or repair if a product you purchased is:

Faulty or defective
Unsafe
Significantly different from its description
Not fit for its intended purpose

These rights apply regardless of our store policy and cannot be excluded.

We may request reasonable proof of purchase, such as:

Order confirmation email
Tax invoice
Bank or card transaction record

2. Change of Mind Returns

We understand that sometimes you may change your mind.
However, we do not offer refunds or returns for change of mind, except where stated otherwise.

To maintain hygiene standards, the following categories are strictly non-returnable unless faulty:

Personal care items
Feeding-related items
Breastfeeding accessories
Opened packaging products

If you have concerns before purchasing, please reach out to our customer service team for assistance.

3. Faulty, Damaged, or Incorrect Items

If you received a product that is:

Damaged on arrival
Faulty
Not the item you ordered

Please contact us within 7 days of receiving your order.

We may ask for:

Photos or videos of the issue
A brief description of the problem
Your order number

This helps us assess the issue quickly and offer the correct solution.

Once approved, we may offer one of the following:

Replacement of the item
Store credit
Refund
Repair (where appropriate under ACL)

4. Returns Process

To initiate a return, please contact:

📧 Email: customerservice@mybpm.com.au
📞 Phone: 02 9457 0000

Please include:

Your name
Order number
Contact details
Description of the issue
Photo or video evidence (if applicable)

We will provide you with instructions on how to return the item if needed.

5. Return Shipping

If the product is confirmed faulty, incorrect, or damaged, we will cover the return shipping costs.
For all other cases (where returns are accepted), the customer is responsible for return shipping fees.

We encourage you to use a trackable postage method, as we cannot guarantee receipt of returned goods.

6. Conditions for Accepted Returns

Returned items must be:

In original condition
Unused and unwashed
In original packaging (where applicable)
With all accessories and manuals included

We reserve the right to reject returns that do not meet these requirements unless the item is faulty under ACL.

7. Refund Processing Time

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

Refunds will be issued to your original method of payment
Processing time may take 3–10 business days, depending on your bank or payment provider

8. Items Not Eligible for Refund

Unless the item is faulty, we cannot accept returns or issue refunds for:

Clearance items
Gift cards
Products marked as “final sale”
Custom or special-order items
Any product that has been used or damaged after purchase